Complaints Policy
Supervised Access Ireland (SAI) is committed to ensuring that all our communications and dealings with the general public and all who engage with us are of the highest possible standard. We listen and respond to the views so that we can continue to improve. SAI welcomes both positive and negative feedback. Therefore we aim to ensure that:
- It is as easy as possible to make a complaint, where the need arises;
- we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- we treat every complaint seriously, whether made by telephone, letter, email or in person;
- we deal with any complaint quickly and politely;
- we respond accordingly – for example, with an explanation or apology where we have got things wrong, and with information on any action taken, etc;
- we learn from complaints, use them to improve, and monitor them at Board level.
What to do if you have a Complaint?
If you do have a complaint about any aspect of our work, you can contact SAI, by writing by email or by telephone and we will forward you complaints form to be completed. Alternatively, you can download the form on our website. In the first instance, your complaint will be dealt with by the Director, Robert Mc Cormack. Please let us know how you would like us to respond, with relevant contact details.
Contact details are:
Letter – addressed to ……………(marked Private & Confidential)
Website:
Email –
Telephone –
In cases where the complaint concerns the Director it is requested that the complaint be made to Felicity Galvin of SAI. This can be done in writing addressed to Unit 10 C , Bailis Village , Navan , Co Meath
What Happens Next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if your complaint is by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it with 21 days. If this is not possible, we will explain why and give a new deadline.
All complaints will be logged in our ‘complaints register’ and tracked until they are resolved. The complaints register is reviewed by the Directors annually.
What happens if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to of SAI who will ensure that your appeal is considered by Iva Bedzula Prebeg. She will respond within two weeks .
Acting on Results
We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.
Your Voice
We hope you agree that most of the time we do provide a good quality service. We value all feedback from those who engage with us and would like to hear from you about what you think we do well.
This process for lodging complaints does not apply to SAI staff who have a separate policy for lodging any complaints.
Complaint Form
How to make a Complaint
You may refer your complaint to any SAI staff member who will be happy to assist you. Alternatively, you can use the form below to describe the nature of your complaint and email the completed form to admin@supervisedaccessireland.com
You may also post your completed complaint form to
Unit 10C ,Bailis Village, Navan, Co Meath
Alternatively you can download this PDF, fill in the form and email it back to admin@supervisedaccessireland.com
